Returns & Refunds

Returns & Refunds

We want ZAYLÍ orders to arrive as expected. Please contact support@zayli.store before returning an item.

Change-of-mind returns

You may request a change-of-mind return within 14 days of delivery. Because this is a personal-care product, it must be unused, unopened, and in its original packaging. Return shipping is the customer's responsibility unless otherwise required by law.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us as soon as reasonably possible with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate remedy, which may include replacement or refund.

Non-returnable items

Opened or used personal-care products are generally not eligible for change-of-mind returns for hygiene reasons. This does not limit any rights you may have for faulty, damaged, or incorrectly supplied goods.

Cancellations

If you need to cancel or change an order, contact us immediately. We cannot guarantee changes once the order has entered fulfilment or been dispatched.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the refund after it has been processed.

Consumer rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.