Shipping policy

SHIPPING POLICY

Shipping & Delivery

ZAYLÍ works with third-party suppliers, fulfilment partners, and delivery carriers to process and deliver customer orders.

Products may arrive in the manufacturer or supplier’s original packaging.

Shipping Availability

We currently ship to customers within the United States only.

Shipping Cost

Standard U.S. shipping is currently free.

Estimated Delivery Time

For our Copper Peptide Hair Growth Serum, the supplier currently advises an average U.S. shipping time of approximately 8 days after processing.

Delivery timeframes are estimates only and are not guaranteed.

Processing

Orders require processing before dispatch.

Processing times may vary depending on:

  • Supplier handling times
  • Stock availability
  • Weekends and public holidays
  • Order volume
  • Fulfilment delays

Once an order has entered fulfilment, changes or cancellations may no longer be possible.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier’s tracking system to begin displaying updates.

Shipping Addresses

Customers are responsible for ensuring that their shipping details are entered correctly at checkout.

If you notice an error after placing an order, contact support@zayli.store as soon as possible.

We cannot guarantee that an address can be changed once fulfilment has begun.

Delays, Lost Parcels & Damaged Deliveries

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Peak shopping periods
  • Incorrect or incomplete addresses
  • Other logistical disruptions

If your parcel appears to be lost, arrives damaged, or experiences a significant delivery issue, please contact us with your order number, tracking information, and supporting photos where applicable.

Contact

For shipping or order enquiries:

ZAYLÍ
Email: support@zayli.store